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Trainings

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Business trainings:
"Art of Sales"
"Art of Presentation"
"Art of Management"
"Time Management"
"Merchendising"
"Strategic Marketing"
"Effective Negotiations"
"Secretary Training"

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The program business of training "Secretary Training"

The program of the basic, standard version business training on technology of sales by duration of 20 hours (2,5 days)

Rules
   # Rules of training
The secretary in structure of the company
   # The requirements shown to the secretary
Drawing up, official registration of papers
   # Structure of the business document
   # Linguistic features of service documents
Business correspondence
   # Internal, external correspondence
   # Ethics of the business letter
   # Characteristic mistakes
The organization of document circulation
   # Reception and primary processing
   # Registration and the account of documents
   # Document circulation inside of the company
Storage of documents
Ethics and psychology of business interaction
Image of the secretary
   # Female business image
   # Workplace of the secretary


Culture of business behaviour
   # Business etiquette
   # Daily, celebratory etiquette
Service etiquette
   # Corporate culture, firm style
   # Attitudes "head-subordinated"
   # Attitudes "colleague-colleague"
   # Subordination
   # Norms and rules of attitudes with representatives of the foreign organizations, partners, clients
Interaction with the head
   # Is emotional, business character of attitudes
   # Confidentiality
   # Behaviour in difficult situations
Interaction with colleagues
   # The secretary - one of the basic sources of a microclimate in collective
   # "Female" factor on work
Business interaction
   # Telephone etiquette
   # Reception of visitors
   # Reception of the head
   # Participation of the secretary in preparation of negotiations
   # Choice of gifts to business partners
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